Privacy Policy
1. Introduction
Step Elevation ("we," "us," "our") is an Authorized Harmar Dealer providing stairlift sales, installation, and maintenance services in Glenwood, Iowa and surrounding regions (150-mile radius). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information collected through our website https://stepelevation.org, our contact and quote forms, and our phone, text, and email communications with you.
2. Information We Collect
Information you provide directly. When you request a quote, schedule a consultation, or contact us, we may collect your name, phone number, email address, street address, the details of your inquiry or project, and any other information you choose to share.
Automatically collected information. When you visit our website we may automatically collect technical information such as your IP address, browser type, device type, pages visited, referring URL, and similar usage data collected through cookies and similar technologies.
3. How We Use Your Information
We use the information we collect to:
- Respond to your quote requests and inquiries;
- Schedule in-home consultations and installation appointments;
- Provide customer service and maintenance support;
- Send appointment confirmations, reminders, and follow-up communications;
- Send marketing communications when you have consented to receive them;
- Improve our website, products, and services; and
- Comply with our legal obligations.
4. SMS / Text Messaging Disclosure
By submitting your phone number through our website forms or providing it to us directly, you consent to receive calls and text messages from Step Elevation related to your inquiry, quote, consultation, installation, or service.
Message frequency varies (up to 6 messages per month). Message and data rates may apply. Consent is not a condition of any purchase. You may opt out of text messages at any time by replying STOP to any message from us. For help, reply HELP or contact us at 712-302-8165.
No mobile information or SMS opt-in data will be shared with third parties or affiliates for marketing or promotional purposes.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar tracking technologies to understand how visitors interact with our content, remember preferences, and improve performance. We may use third-party analytics tools such as Google Analytics for these purposes. You can control or disable cookies through your browser settings; some features of the website may not function properly if cookies are disabled.
6. How We Share Information
We do not sell your personal information to third parties. We may share information only as follows:
- Service providers who help us operate our business, such as scheduling, SMS, email, hosting, and analytics providers, under confidentiality obligations.
- Manufacturer partner. Where necessary to fulfill warranty, parts, or service requests, we may share limited information with Harmar as our manufacturer partner.
- Legal requirements. Where required by law, subpoena, court order, or to protect our legal rights, the safety of our customers, or the public.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, respond to your inquiry, fulfill warranty and service commitments, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. SMS consent records are retained as required by applicable law.
8. Your Rights and Choices
Depending on your state of residence, you may have the right to access, correct, or request deletion of the personal information we hold about you, and to opt out of marketing communications. You can opt out of marketing emails by following the unsubscribe link in any message, opt out of text messages by replying STOP, and submit any other request by contacting us using the details in Section 12.
9. Children's Privacy
Our services are intended for adults and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Security of Your Information
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Your continued use of our services after the changes take effect constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Step Elevation
Address: Glenwood, Iowa
Service Area: Glenwood, Iowa and surrounding regions (150-mile radius)
Phone (Call or Text): 712-302-8165
Email: terrytedder@stepelevation.com
Website: https://stepelevation.org
13. Effective Date
This Privacy Policy is effective as of June 19, 2026.